Frequently Asked Questions
How do I care for my resin item?
- Resin art pieces are not dishwasher safe. Please gently hand wash your item.
- Do not expose your item to direct sunlight. Bright sunlight will fade the colors.
- Charcuterie boards are not cutting boards. Sharp knives will scratch them.
- Bowls are not intended for direct contact with food. Food in wrappers, like candy, is acceptable.
- Do not expose your resin art piece to direct flame—use battery-operated candles.
Is it food-safe?
Yes.
Can I special order?
Yes, use the contact form on this website to inquire about custom orders. Many of the items we offer can be specially ordered in the color or size you desire. Fill out the contact form, and we will email you to discuss the specifics of your project.
How do you contact us?
If you have a question or special inquiry, you are welcome to contact us directly or fill out the contact form on this website. See the Contact page for our information.
How long does it take to have an item made?
The resin must be poured in shallow layers, waiting at least 24 hours between each pour. More complicated items can require up to 10 pours. When the item is finished, it must cure for 30 days before it can be safely shipped to the customer. Bottom line: Allow 8 to 10 weeks for your item to arrive.
Returns and Shipping Information:
- We ship to anywhere in the United States.
- Each piece is a Design from Dixie original.
- All sales are final.
- Returns and refunds are not accepted. However, if an item is damaged in shipping, contact us, and we will be happy to create a replacement or issue a refund.